Coffee FAQ

Click any of the questions listed below to reveal the answer.

Shipping Policies

We provide free shipping on all qualifying orders. The discount only applies within the 48 contiguous states.

Yes! When you purchase more than $49 of coffee through our Online Shop, your shipping is 100% FREE. Learn more about this and other special offers on our Shipping Policies.

We provide shipping options via UPS to all 50 states in the USA and all 10 provinces in Canada. However, due to the extraordinary freight charges outside of the 48 contiguous United States, free shipping is not available for Hawaii, Alaska, or Canada. When an order totals over $49 and the shipping discount is automatically applied for shipment to either Hawaii, Alaska, or Canada, our Customer Service will contact the consumer to arrange for payment of the actual shipping charges.

Contact our Customer Service to learn more or call our Coffee Hotline at 1-800-486-1198.

Manatee Gourmet Coffee provides shipping via UPS and they will only accept shipments to a valid street address. UPS does not deliver to P.O. Boxes. Your shipping request addressed to a P.O. Box will be delayed and will require an address correction before shipment. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.

Contact our Customer Service to learn more or call our Coffee Hotline at 1-800-486-1198.

Our centrally located roastery means orders arrive as quickly as possible, whether heading to the East Coast, West Coast, or somewhere in between. We offer UPS shipping options for Ground, 2-Day or Next Day. Your coffee products will be shipped after it is roasted and packaged (not necessarily the same day you order). Due to extraordinary travel time to locations outside of the contiguous United States, a shipping estimate will be calculated for Hawaii, Alaska, or Canada in the Shopping Cart.

Customers must contact Manatee Gourmet Coffee within 14 days of the original order date if an order arrives damaged or includes the wrong product(s). We will credit your account with a refund after our warehouse receives your non-perishable drinkware or wearables.

Coffee is a perishable product, so we DO NOT not accept any coffee returns. However, if an error was made, if you are not happy with the coffee, or if you received a damaged product, please get in touch with us so we can make it right.

PLEASE NOTE: All shipping charges are non-refundable, and the Refund Policy does not extend beyond the 14-day window.

Allergen & Other Facts

Yes, all of our coffees are gluten-free, including all of our flavored coffees. The coffee bean is a drupe (stone fruit) which is similar to an olive or a cherry and contains no gluten-producing grain. Learn more about drupes on Wikipedia.

Yes, all of our coffees, along with our Roasting Plant and production facility, are allergen-free. We do not use any of the eight major allergen groups defined by the FDA (no dairy, no eggs, no fish, no shellfish, no tree-nuts, no peanuts, no wheat, and no soy). Although our flavored coffees are naturally and artificially flavored, none of our coffees contain any nuts or peanuts, and both our roasting and production areas are Nut-Free Zones.

People with "bean allergies" can also rest assured—coffee beans are technically not "beans" (legumes). Coffee is made from the "seeds" of a coffee tree, which are inside drupes (stone fruit), similar to olive seeds or cherry seeds. Learn more about drupes on Wikipedia.

No, we do not add any sugar into our high-grade coffee bean blends.

Yes! All of our coffees are verified by OU (Orthodox Union) Kosher, the world's largest and most widely recognized Kosher standards agency.

Low Acid refers to the pH level of the brewed coffee. A measure of acidity or alkalinity of water soluble substances (pH stands for 'potential of Hydrogen'). A pH value is a number from 1 to 14, with 7 as the middle (neutral) point. Values below 7 indicate acidity which increases as the number decreases, 1 being the most acidic. The higher the pH level the lower the acid.

The pH levels of Manatee Gourmet Coffee range from 5.3 to 6.5 (with 7.0 being neutral). Our Dark Roast, Flavored, and Decaffeinated coffees have lower acidity.

Although the coffee growers we work with do not have Fair Trade certification, they do respect the land and are good stewards of both the environment and the farmers who grow and harvest our coffee beans.

A coffee bean digested by a Luwak (cousin to the mongoose) in Indonesian regions. The bean is harvested and sold in the USA for around $18 oz. or $300 lb.

Where & How to Buy?

Manatee Gourmet Coffee is available online and at a number of retail locations across Florida.

Although all of our products are available for purchase on our Shop, Costco offers a limited assortment of the best selling items in their stores at a very good value. And we make a larger assortment available online.

Costco only selects certain clubs to feature our coffees. We are very pleased with the success of our products where they are sold and continue to make Manatee Gourmet Coffee available in more stores. As we add more clubs and stores, we will post them on our website.

Shipping is free online when you purchase over $49 of coffee on our website. You can also look up a Store Location that sells Manatee Gourmet Coffee in your zip code.

All of our Coffees are available on our Shop.

Although Manatee Gourmet Coffee is a very successful coffee brand, many retailers overlook it because they are not aware of how many people demand and enjoy our "Coffee with a Cause." It really does help if you let your retailer know you want Manatee Gourmet Coffee in your local stores. Please also Contact Us and let us know as well.

Samples or a variety box are not available for order at this time.

Decaffeination Process

Some of the most intriguing decaf flavors for coffee lovers who don’t want the caffeine.

All of our Swiss Water® Decaf coffees are decaffeinated naturally using the Swiss Water® Process. We monitor both time and temperature with only water until the coffee is 99.9% caffeine-free. Swiss Water® creates some of the most intriguing decaf coffee for when you love coffee but don’t want the caffeine.

All of our Swiss Water® Decaf Coffees are available online.

The decaffeinating process must reduce the caffeine levels in the coffee by at least 97% to qualify as decaffeinated. However, all of our Swiss Water® Decaf coffees are 99.9% caffeine-free!

All coffee beans take on the characteristics of the soil of the region in which they were grown.

Arabica Beans have a wide range in taste and smell. They are a more delicate bean produced in the tropical regions at a high elevation. They are more expensive due to hands on production process.

Robusta Beans have a neutral to harsh taste and oatmeal-like texture. They grow in low elevations, are heartier for rough handling and yield higher pounds per acre. They are less expensive due to a more mechanized method of harvesting.

How Strong is It?

The finest blended coffee beans, coupled with our roasting process, creates our signature well balanced smooth taste.

Espresso is a strong, finely ground, dark roasted coffee brewed by quickly forcing hot water through the beans. Shop our Espresso Blend.

Generally, darker roasts have less caffeine than lighter roasts because the coffee bean is roasted longer, which typically cooks out more caffeine during the roasting process. The longer roast also gives a Dark Roast its “bold” flavor profile.

Most people think Espresso has the most caffeine, but brewed coffee is proven to have more. A single 2 oz. Double Espresso shot has about 80 milligrams of caffeine. Whereas an average 12 oz. brewed coffee has about 120 milligrams of caffeine.

Brewing & Storing

We want you to know how to brew and store your Manatee Gourmet Coffee.

In a glass, air-tight container away from light. Do not freeze ground coffee. Air, light, and moisture reduce freshness.

You need perfectly ground coffee (or freshly roasted beans to grind), clean brewing equipment, and quality water. Also, make sure you clean the coffee pot and coffee maker once a week.

Yes, you need to make sure you thoroughly clean all of your equipment before you begin. The coffee will take on the flavor of your brewer if it is not clean. So the cleaner the machine, the purer your coffee will taste.

Yes, for a pure coffee taste, use filtered or bottled water. And be sure to use cold water. DO NOT use distilled or softened water. Processed water is more acidic than filtered or bottled water; which also contains minerals that contribute to the overall taste and flavor extraction.

Yes, if you are grinding whole bean coffee at home, a burr or mill grinder is preferable to use because all of the coffee is ground to a consistent size. Keep this in mind: if your coffee tastes bitter, maybe it was ground too fine. On the other hand, if your coffee tastes flat, your grind is probably too coarse. Our Manatee Gourmet Coffee grind maintains optimal brewing consistency.

Some super-automatic espresso machines with an internal grinder recommend not using very oily coffee beans. While our Espresso Blend Whole Bean is roasted darker for a bolder espresso taste, more oil is released from the Dark Roast. The oil is actually a result of the roast level and not the origin (longer roasts release more oil on the surface of the beans). With this in mind, a Medium Roast may be better for fully automatic coffee and espresso makers with built-in coffee grinders.

One other thing to note: oil on the surface of beans can either be due to a Dark Roast or because they are very old. Age and exposure to oxygen over time pulls lipids out of all coffee beans, regardless of roast level. So your older, stale coffee beans will become more oily than fresh coffee beans. However, darker roasts get oily almost immediately after they are roasted, but this does not mean they are stale or old.

Yes, you should purchase coffee as soon as possible after it is roasted. Freshly roasted coffee is essential to a superb cup of coffee. Ideally, you should select a new batch of coffee every 1-2 weeks. Rest assured that all Manatee Gourmet Coffee is roasted in small batches and “made-to-order” to keep it fresh from our door to yours.

A general rule of thumb is to scoop 1 to 2 tablespoons of ground coffee for every six ounces of water. This amount can be adjusted to suit your unique tastes and preferences (less water = stronger coffee). When it comes to Single Cups, smaller cups sizes brew stronger.

Your brewer should maintain a water temperature between 195º–205º Fahrenheit for optimal flavor extraction. If the water is too cold, you run the risk of under-extraction, and the coffee may end up weak or sour. And if the water is too hot, you run the risk of over-extraction, leaving the coffee bitter.

Usually, a drip or a filter-brew coffee maker with paper or plastic filters are the most common brewing option in addition to single-serve brewing machines.

Yes, storage is integral to maintaining the natural freshness and flavor profile of Manatee Gourmet Coffee. It is mission-critical to keep all coffee (both bags and single cups) away from excessive air, moisture, heat, and light—in that order—to help preserve its fresh-roast flavor for as long as possible.

For maximum freshness, using an airtight, opaque canister or glass container away from light in a cool, dry place will preserve the best taste. Do not freeze ground coffee. Always remember air, light, and moisture reduce freshness. After opening your Manatee Gourmet Coffee, tightly roll and seal the bag using the attached sticker, or transfer the coffee to an airtight container.

Coffee beans may be decorative and beautiful to look at, but you will compromise the taste of your coffee if you store your beans in ornamental, glass canisters on your kitchen countertop. Doing so will cause your perfectly roasted coffee beans to become stale, and you will notice your coffee quickly losing its fresh flavor.

Cause FAQ

Visit our Cause FAQ for answers to your questions about our Cause.